What happens during arbitration?

The arbitrator initiates the hearing by swearing in the parties and witnesses who will testify. The parties then give opening arguments and present both documentary and testimonial evidence. The attorneys question the witnesses and the arbitrator may ask questions if necessary. Rebuttal questions are allowed. Arbitration hearings, unlike trials, are not open to the public. Everything discussed in the context of the hearing is confidential and any matters disclosed often are not discoverable in future proceedings.